Risk Free Shopping
Shop With Complete Confidence
Free returns with a prepaid FedEx label, a 30-day window, fast refunds in 3–5 business days, and lifetime coverage on craftsmanship.
Hassle-Free Returns
We provide a free prepaid FedEx return label for eligible returns — no need to purchase insurance or add signature; we handle it. Just drop off at FedEx and keep your scanned receipt for peace of mind.
No restocking fees on eligible returns
Fast Refunds
After your item arrives and passes inspection, refunds are typically issued within 3–5 business days. We’ll email you as soon as it’s processed.
Transparent updates from our team
30-Day Return & Exchange Window
Try your piece at home. If it’s not perfect, return or exchange within 30 days FREE Of Charge
Lifetime Warranty & Maintenance
Craftsmanship you can count on — plus ongoing complimentary maintenance to keep your jewelry looking its best over time.
- Manufacturing-defect repair or replacement
- Cleaning, polishing & prong checks
How Returns Work
Email CustomerService@AgapeDiamonds.com for a Return Authorization.
Print the prepaid FedEx label, pack your item with all original materials, and drop at any FedEx location.
Once received and inspected, refunds are typically issued within 3–5 business days.
Tip: Keep your scanned FedEx drop-off receipt — we take care of insurance and signature.
Lab-Grown & Natural Diamonds
- Eligible for return/exchange within 30 days from purchase.
- Return Authorization Number required prior to shipping.
-
Loose diamonds must remain in sealed diamond casing and include original certification.
Special Orders & Custom Designs
Custom orders (including alternate center-stone shapes or sizes) are final sale and not eligible for refund or exchange.
International Orders
Use Free Label
Print the prepaid International FedEx label, pack your item with all original materials, and drop at any FedEx location.
Protection Tags (Optional Read)
Some items include discreet protection tags/stickers. Please wait to remove them until you’re sure — returns without tags may be ineligible.
Refused / RTS Packages
Refunds for packages marked “Refused” or “Returned to Sender” are issued only after the item is safely delivered back to us. Losses due to refusal/RTS are not covered.
