Promotional banner for free earrings with engagement ring purchase, featuring jewelry and flowers.

Return Policy

100% Money-Back Guarantee

Refund & Returns Policy

Shop with confidence. If you’re not delighted, return or exchange within 30 days — truly risk-free.

Start a Return Gift Card Terms
30 DaysReturn & Exchange Window
FreePrepaid FedEx Return Label
3–5 Biz DaysTypical Refund Timing

100% Money-Back Guarantee — 30 Days

We want you to shop with confidence when you choose Agape Diamonds. Although our jewelry is produced to the highest standards of quality and craftsmanship, we realize that sometimes you may need to return your purchase.

  • Returns and exchanges accepted within 30 days from the date of purchase.
  • Items must be new and unworn, free of damage, with all protection tags and stickers attached, in the original Agape Diamonds box, including all certificates and documentation unaltered and not defaced.
  • Request all returns/cancellations in writing to CustomerService@AgapeDiamonds.com (allow up to 48 hours to process).
Hassle-Free, Risk-Free: We provide a free prepaid FedEx return label. No insurance or signature purchase required — we cover it. Simply drop off at FedEx and keep your scanned receipt for your records.

Once your package is received in our sorting department, it is typically logged within 48 hours. Refunds are usually issued within 3–5 business days after inspection by our accounting team.

Important Notes

  • Any jewelry serviced, resized, soldered, altered, or modified at the customer’s request is non-refundable.
  • If a piece is altered or modified by anyone other than Agape Diamonds, warranties and return privileges are void.
  • If you purchased a loose stone and it was mounted by a jeweler outside of Agape Diamonds, the loose stone is non-returnable/non-refundable.
  • Packages marked “Refused” or “Returned to Sender” are refunded only after safely delivered back to Agape Diamonds. If the carrier loses the package as a result of refusal/RTS, Agape Diamonds is not liable and no refund will be due. Always obtain a Return Authorization and use the return label we provide.

How to Start a Return

  1. Email CustomerService@AgapeDiamonds.com to request your Return Authorization Number.
  2. Receive your free prepaid FedEx label via email.
  3. Pack securely with all original materials; drop at FedEx and keep your scanned receipt.
No insurance or signature required — we’ve got it covered.

Special Orders & Custom Designs

Any Special Order, Custom Design, or Custom Order made at the customer’s request — including a different center-stone shape or size than pictured on our website — is final sale and not eligible for refund or exchange.

International Orders (Outside the USA)

Customers are responsible for the cost of returning international orders. Agape Diamonds is not liable for taxes or duties levied by other countries upon receipt of merchandise.

Lab-Grown & Natural Diamonds — 30-Day Returns

Both Natural and Lab-Grown Diamonds can be returned for a refund or exchange within 30 days from the date of purchase.

  • You must contact Agape Diamonds within 30 days to receive a Return Authorization Number. Diamonds shipped without an RA cannot be accepted.
  • Loose diamonds must remain in their sealed diamond casing and include the original certification to be eligible.
  • All diamonds are tested upon return to validate authenticity before a refund is issued.

Promotional Items

Promotional items are not covered under our Free Maintenance or Lifetime Warranty Program, are not serviceable, and cannot be exchanged. Promotions are available while supplies last; Agape Diamonds has no obligation to fulfill expired offers.

About Security Tags

If the Agape Diamonds security tags have been removed, no refund will be issued. To safeguard your purchase and our brand, all items include small security tags. Please wait to remove these until you’re sure you’re keeping your piece; items returned without them will not qualify for a refund. Our tags are extremely thin and do not affect the ability to try items on, comfort, or wearability.

Agape Diamonds LLC — Digital Gift Card Terms & Conditions

By purchasing, accepting, or using a Digital Gift Card ("Gift Card") issued by Agape Diamonds LLC ("Agape Diamonds," "we," "our," or "us"), you agree to these Terms.

1. Redemption & Use

  • Gift Cards are redeemable only for merchandise sold online at www.agapediamonds.com.
  • Gift Cards cannot be redeemed for cash or credit except where required by law and are non-refundable.
  • Gift Cards may not be used to purchase other gift cards or applied toward prior purchases, layaway transactions, or outstanding balances.

2. Expiration & Fees

  • Gift Cards do not expire and no inactivity or service fees will be assessed.
  • We may void, cancel, or refuse a Gift Card in the event of suspected fraud, misuse, or violation of these Terms.

3. Limitations

  • Gift Cards are valid only in the country and currency in which they are issued.
  • Gift Cards cannot be reloaded, resold, transferred for value, or exchanged for cash.
  • Treat Gift Cards like cash. Agape Diamonds is not responsible for lost, stolen, or unauthorized use of Gift Cards.

4. Fraud Prevention

  • We reserve the right to delay, cancel, or refuse any order paid with a Gift Card if we believe the card was obtained fraudulently or is being used in a suspicious or unauthorized manner.
  • Abuse or misuse may result in order cancellation, account termination, or legal action where applicable.

5. Returns & Refunds

  • Items purchased with a Gift Card are subject to our standard return and exchange policies.
  • Refunds for eligible returns will be issued as a new digital Gift Card or restored to the original card, at our discretion.

6. Limitation of Liability

  • Agape Diamonds makes no express or implied warranties with respect to Gift Cards, including any warranty of merchantability or fitness for a particular purpose.
  • If a Gift Card is non-functional, your sole remedy is replacement of the card.

7. Changes to Terms

We may update these Terms at any time without prior notice. Updated versions will be posted on our website and are effective upon posting.

8. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law provisions.

9. Customer Service

Delivery Confirmation & Carrier Liability

Once an order has been delivered and signed for, ownership, title, and responsibility for the package transfer to the recipient. Packages marked as delivered and signed for by the carrier are deemed received in full and in good condition. We are unable to offer refunds, replacements, or reshipments for packages that are marked as delivered and signed for by the carrier.

If a package arrives visibly damaged or with missing contents, the customer must have the carrier (e.g., FedEx) note the damage or shortage at the time of delivery and obtain written confirmation from the carrier acknowledging the issue. Only with official carrier documentation confirming damage or missing contents can we initiate an insurance claim on the customer’s behalf. Claims cannot be filed, and no remedies will be available, without carrier-issued proof recorded at delivery.

Title to and risk of loss for all products pass to the customer upon delivery and carrier-confirmed signature. Packages marked as delivered and signed for are deemed received in full and in good condition. Agape Diamonds shall not be liable for loss, theft, damage, or missing contents after delivery confirmation. No refunds, replacements, or credits will be issued without such documentation, and no exceptions will apply.

High-Value Shipment Acknowledgment: Due to the high value of our products, customers are responsible for ensuring they are available to receive and inspect shipments at delivery. Customers who authorize a carrier to release or sign for a package without inspection assume all risk associated with that authorization. Agape Diamonds is not responsible for packages released, signed for, or accepted without inspection, including but not limited to loss, theft, damage, or missing contents.

Hold for Pickup, Rerouting, Delivery Changes & Return-to-Sender

Customer-Directed Delivery Instructions / Intercepts. Any request by the customer (or anyone acting on the customer’s behalf) to the carrier to hold, redirect, reroute, forward, intercept, reschedule, authorize release, change the recipient, change the address, change the delivery window, or otherwise modify delivery (collectively, “Delivery Modifications”) constitutes a material change to shipment conditions and is undertaken solely at the customer’s risk. Upon any Delivery Modification request, title to and risk of loss transfer to the customer immediately upon the carrier’s acceptance of the Delivery Modification, and in all events no later than the time the carrier marks the modification as accepted, processed, or in effect.

Hold at Location / Local Pickup. If the customer elects (or causes) the shipment to be held at a carrier facility, access point, pickup location, locker, or other third-party location (“Hold for Pickup”), the package is deemed delivered when the carrier marks the package “available for pickup, to Hold at FedEx OnSite request received” or an equivalent status, regardless of whether the customer actually retrieves it. From that point forward, Agape Diamonds LLC has no responsibility or liability for the package, including any loss, theft, damage, tampering, substitution, or missing contents.

Reroute / Redirect / Address Change. Any address correction, reroute, redirect, forwarding order, or change-of-address (including changes made after shipment) may void or limit carrier or third-party insurance and increases theft and fraud risk. Accordingly, Agape Diamonds LLC disclaims all liability for any shipment that is rerouted, redirected, forwarded, or address-changed at the customer’s request or authorization. No refunds, replacements, reshipments, or credits will be provided for issues arising from or related to such changes.

Return-to-Sender (RTS) and Undeliverable Packages. If a package is returned to sender for any reason including, without limitation: failed delivery attempts, customer unavailability, refusal, incomplete/incorrect address, missed pickup deadline, carrier hold expiration, delivery modification, forwarding issues, or carrier policy, the order will not be considered cancelled and is not eligible for a refund unless and until the package is received back by Agape Diamonds LLC, verified as the exact original item(s), and inspected for condition and tampering in our sole discretion. Any RTS shipment is subject to all shipping/handling costs (outbound and return), carrier fees (including intercept/reroute/hold fees), and insurance fees, all of which may be deducted from any approved credit. If the returned package is missing contents or shows signs of tampering, substitution, or damage, no credit will be issued.

Customer Responsibility for Pickup and Inspection. Customers are responsible for timely pickup of Hold-for-Pickup shipments and for inspecting the package at pickup/delivery. Customers who accept pickup/delivery without inspection, or who authorize a carrier/third party to release a package without inspection, assume all risk of loss, theft, damage, tampering, or missing contents.

Carrier Scans and Records Control. Carrier tracking scans, pickup records, delivery status, signature records, and “available for pickup/held” designations are conclusive evidence of delivery status and transfer of risk for purposes of this policy.

No Claims Without Carrier Documentation at the Event. For any issue alleged at delivery or pickup (including visible damage, open package, or shortage), the customer must obtain carrier-issued written documentation created at the time of the event (delivery or pickup) confirming the condition/shortage. Absent such documentation, no insurance claim can be initiated and no remedy will be available.