FAQs

Helpful Answers, Real Peace of Mind

Frequently Asked Questions

Get clarity on lab-grown diamonds, our simulated stones, returns, ring sizing, warranty, and more.

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Diamonds & Materials

What is a Lab Grown Diamond?

Lab diamonds have the same optical, chemical, and visual properties as earth-mined diamonds; the only difference is origin. Enjoy a guilt-free alternative with the same scintillation, brilliance, and shapes—chemically identical to natural diamonds.

Are Lab Grown Diamonds real?

Yes — lab-grown (man-made) diamonds are genuine diamonds. The difference versus natural is origin. They are not CZ. As GIA notes, they have the same physical and chemical properties as mined diamonds.

What are the benefits of Lab Grown Diamonds?

Beautiful engagement options at a lower price and smaller environmental footprint. Distinguishing lab vs. natural is impossible to the unaided eye; trained experts use instruments and testers.

How are Lab Grown Diamonds made?

Two primary processes: HPHT and CVD. HPHT uses belt, cubic, or BARS presses to create high-pressure/high-temperature growth conditions.

What is the Agape Simulated Diamond™?

Agape Simulated Diamonds™ are lab-created stones of pure silicon carbide. They are indistinguishable from a real diamond on a standard thermal diamond tester and are renowned for cut, clarity, color, and carat value.

Difference between Agape Simulated Diamond™ and Lab Grown Diamond?

Both are man-made in controlled labs. Lab-grown diamonds match natural diamond chemistry (pure carbon), while the Agape Simulated Diamond™ is not pure carbon. Both pass thermal testers and include laser inscriptions and certifications.

Orders, Returns & Sizing

If I am not satisfied—can I get my money back?

Yes. We offer free returns with a 30-Day Money Back Guarantee. If you are not completely satisfied, return within 30 days for an exchange or full refund. We provide a free return shipping label for a seamless process. See our Return Policy.

What if I order the wrong ring size?

Agape Diamonds offers FREE ring sizing within the first 30 days from purchase. Use our Ring Sizing Guide to determine your size.

Do you offer a Certificate of Authenticity?

Yes. All Agape Diamonds jewelry includes a Certificate of Authenticity matching the purchased product. Lab-grown diamonds over 0.5 ct include a grading report from GIA, IGI, or EGL; diamonds are laser-inscribed on the girdle.

Is your jewelry gold plated or gold filled?

No. Our jewelry is crafted in solid 14K Gold, 18K Gold, or Platinum.

Why is my credit card being declined?

Ensure your billing address matches your bank’s records; otherwise, the transaction can be declined.

Why are Agape prices lower than retail stores?

We are a wholesale jewelry company, offering pricing typically reserved for wholesalers and retailers — avoiding 300–400% retail markups from multiple middlemen.


Still have questions?

Our specialists are happy to help with sizing, settings, and diamond education.

Or call us directly: 1-800-861-5144